FAQ


General:

Q: Where can I purchase No Shit Beauty products?

A: All of our products are available through our online shop and at the carriers listed in the 'Find A Store' section on our website. Please note, not every retailer carries our entire line. If you are looking for a specific product, get in contact so that you can find what you're looking or easily.

Q: Are all No Shit Beauty products vegan?

A: With the exception of our Everyday Balm and Sheer Tint, which contain beeswax, all of our products are vegan friendly.

Q: Are all of No Shit Beauty products cruelty free?

A: Yes! None of our products have been tested on animals.

Q: Is the No Shit Beauty line available for wholesale?

A: Yes! If you would like to sell our products at your boutique wholesale inquiries are welcome via noshittelaviv@gmail.com.

 

Product:

Q: How can I find more information about a product?

A: You can find all of the information you need about our products in their individual product pages. For more information on any product, feel free to contact us directly with your questions.

Q: How do I know which face oil or serum to choose?

A: We have three different face serums - Hydrating, Balancing and Calming. You can choose based on your most important skin concern --

Dry, flaky or peeling skin? Start with the Hydrating Face Oil

Oily, Dull, pigmentation, discoloration or acne-scarring? Start with the Balancing Face Serum

Redness, irritation, hormonal acne, texture or extra sensitive? Start with the Calming.

Q: Can I mix oils? Which should I mix together?

A: All our oils are made to be used alone or mixed together. Our suggested mixes?

Balancing Face Serum + Calming Face Serum --> Good for combination, acne-prone skin types.

The Balancing Face Serum will help control oil production and work to heal any scarring or pigmentation. The Calming Face Serum will help disinfect and help treat any current blackheads, whiteheads or hormonal-breakout prone areas.

Hydrating Face Serum + Calming Face Serum --> Good for dry, acne-prone skin types or dry, sensitive skin types.

The Hydrating Face Serum will work to rehydrate skin and correct any imbalances while the Calming Face Serum will work to alleviate any symptoms such as redness, texture, acne or irritation.

Balancing Face Serum + Hydrating Face Oil --> Good for dryness, dullness, pigmentation and aging skin types

The Balancing Face Serum helps speed up skin cell renewal for tighter, brighter skin and fading discoloration, hyperpigmentation or scarring while the Hydrating Face Oil works to help skin hydrating, youthful and glowing.

 

Q: I have dry hair. Which products should I use?

A: Hair Oil. Our Hair Oil is effective at helping your hair feel smoother and stronger. It can be used as a serum on damp or dry hair from mid-section to ends. It can also be used as a scalp treatment a few times a week in order to boost blood circulation, rebalance the scalp and calm any irritation. Use 5-10 drops and massage into scalp, leaving it in for 10-15 minutes before washing hair.

Q: I have oily hair. Which products should I use?

A: Dry Shampoo Powder! This will help save you on days your hair gets oily and you don't have time to shower. Hair Oil is another good option to use as a scalp treatment before shampooing. Take a few drops and massage into your scalp, allowing it to sit for 10 to 15 minutes before washing out. This will help balance and detoxify your scalp.

Q: I have curly hair. Which products should I use?

All of our hair products are designed with curly haired girls in mind. You can benefit from each product and instead choose which is the best fit based on whether your hair is dry or oily.

Q: I have acne prone skin. Can I still use Sheer Tint on my cheeks?

Sheer Tint is made with light and fast-absorbing ingredients that are suitable for sensitive and acne prone skin. If you are extra sensitive, we recommend trying the Sheer Tint on a small area of your face to see how you feel. Either way, it's still nice to wear on lips and eyelids!

Q: How do I use the Dry Shampoo Powder?

A: Dry Shampoo Powder is meant to be used on dry hair in between traditional hair washings. Disperse a small amount of powder near your roots or anywhere you see shine. Blend in until powder absorbs. Reapply as necessary. 

Shipping:

Q: I made an online order and my package has not arrived, what do I do?

A: If you have not received your order within 5-7 business days, please use your tracking number to check the status of your order with the postal service. We can help you try to locate an order if you contact us within two weeks of receiving your order confirmation e-mail at noshittelaviv@gmail.com. After two weeks, we do not take responsibility for packages that have not arrived. 

Q: I received an e-mail that my item was shipped but the tracking number is not working, what do I do?

A: If you are having trouble tracking your order with the tracking number sent to you we recommend first checking that you have correctly typed your tracking number and included/excluded all necessary digits. If it still is not working, please get in contact!

Q: Will I get charged additional fees if I'm ordering from overseas?

A: Every country's policies on import taxes, customs and duties varies. Before ordering, we recommend doing a quick search on your country's policies regarding international shipping so that there aren't any surprises. FYI, we have no control over these fees, they are determined customs office. Orders are shipped from Tel Aviv, Israel. 

 

Return Policy:

Q: What is your return policy?

A: We make products that we hope you will use to the very end. If you're not liking something you ordered, please let us know via e-mail at noshittelaviv@gmail.com within 7 days of receiving your shipment and we will provide a full refund in the original form of payment, not including the original shipping price. You can also exchange your product for something else. If you purchased a product via one of our retailers this return policy is not applicable and the return will be based on the policy of each individual business. 

Q: How do I place a return or exchange?

A: Email your order number to noshittelaviv@gmail.com within 7 days of your shipment's arrival and notify us whether you would like to return or exchange your product. If you prefer to exchange, note that there will be need of payment in case of price differences.

Q: How long does it take to process a return?

A: It will take 5-10 business days to process your return and for it to appear on your credit card statement.